You need the following information to request a quote;

Pickup Location: Address
Drop-Off Location: Address
Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
Return Pickup Date & Time: Returning to an airport allow enough travel time to arrive at the airport one hour before flight time
Passengers: The number of people in your travelling party including children
Checked Bags: The number of checked bags in your travelling party

You need the following information to book if you like the quote;

Name: The contact person in the group
Phone: A mobile phone number that will be our point of contact at pickup
Email: To receive your booking confirmations & updates
Second Email: Anyone else’s email you want to be CC’d on your email confirmation
Notes: Include anything else we need to know
Flight Numbers: We use this to track your flight’s arrival time
Flight Times: Time of arrival or departure from the airport

Yes our ride types only have a certain number of seats and luggage space. Kids in child seats take up one of these seats so we absolutely need to know they are a part of your traveling party or else our drivers won’t be able to fit you all in.

Luggage entitlements are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger
Luggage entitlements are dramatically enhanced if booking our larger vehicles with a luggage trailer.

Multiple large suitcases, bikes, strollers, surfboards and golf bags are catered for by different vehicle types. When requesting online quotes quoted input the exact number of passengers and luggage in your travelling party. We only quote vehicles that can fulfil your transfer requirements.

When you book online your preview page before confirming your booking shows you the distance and duration of your transfer
Visit the Need A Ride blog on our website for distance and durations of other major destinations on the sunshine coast.

We also recommend visiting Google maps on a PC or Smartphone.

Click “Directions” and select a pickup and drop off location to retrieve their distance and time estimate.

When checking out of our cart we ask you to select a “Payment Method” below are your options;

Bank Transfer

Book online and direct deposit money into our bank account before you transfer
Our bank account details are provided in our booking confirmation emails.

Credit Card

Enter your credit card details when booking online.

PayPal

Pay online via your PayPal account.

Invoice

Approved resellers (only) will see “Invoice” as one of their options in the cart. Select “Invoice” and we’ll send you an invoice when we receive the booking.

We track your flight number to ensure our driver is there to meet your plane when it lands.

If your flight is greater than 30 minutes late our driver may have to leave the airport to fulfil their next pickup on time. Should this be the case our fleet manager will rework our roster to get the next available driver to pick you up after your plane has landed.

One of the benefits of booking through an organization like ours that has a large fleet is that you won’t have to wait long after your flight lands (it takes you a minimum 20 minutes to alight the plane and collect your bags).

Our dedicated fleet manager will communicate with you throughout. You will never be left curbside wondering what is going on?

Don’t worry!

Just let us know as soon as you know. We will have another driver at the airport to pick you up when your replacement flight lands. As long as your scheduled pickup is replaced with an alternate pickup on a replacement flight your pickup is not considered cancelled.

IMPORTANT: Our cancellation policy still applies should you want to cancel your transfer all together;

If 24-hours notice (before pickup) is provided we refund 100%.
If less than 24 hours notice is provided we will refund 50%.
If your airline does not give you 24-hours notice of cancellation, claim your 50% charged by us (to cover expenses) from the airline.

Visit https://NeedARide.Website/Booking-Confirmed/ then click through for detailed instructions that match your pickup location.

If travelling outside our office hours of 7:00 am to 7:00 pm… our system will send you an SMS message with your driver’s mobile phone number an hour before your pickup time.

If travelling between 7:00 am to 7:00 pm call us on 61450 590 281. If we don’t answer its because we are tending to other clients or providing logistics support to drivers…leave a message for us to call you back as soon as we are free to do so.

Enter the street address and suburb into the pickup and destination fields.

If you cannot find an address try entering the address you are looking for into Google maps, see how it’s listed there. Now try again using the address listed in Google maps.

If you still can’t find it email your quote request to bookings@needaride.website.

Login to our client portal to access your booking data.

Select the “Bookings” tab to access the same information we have pertaining to your transfers, including your scheduled pickup time.

For Domestic flights, you should be at the airport a minimum of 1 hour before departure.

For international flights you should be at the airport a minimum of 2 hours before departure.

It’s best to use google maps to get a real-time estimate from your pick up location to your destination as it changes every hour. Google maps allow you to request time estimates seven days into the future, at any time of departure throughout those days.

Time recommendations into the future do not allow for unforeseen last-minute delays like traffic accidents en-route.

You should add additional safety minutes to your transfer pickup times relative to your personal propensity for risk. We always recommend playing it safe, rather than being sorry.

Yes as long as the vehicle you want to change to is available. Just login to your client account and send management an internal mail message requesting the change.

We will downsize your Ride Type and send you an UPDATED BOOKING NOTE.

Yes, we operate 24-7.  Our system will add a late-night surcharge to pickups or drop-offs between the hours of 20:30 & 06:00 am in order to entice our drivers to drive antisocial hours.

Your booking confirmation email has a cancel button at the bottom of it. As long as you cancel more than 24 hours before your pickup time there are no penalties.

We refund 50% of the transfer amount if not afforded a minimum of 24 hours notice.